Overview
At Suma Smiles, our mission is to provide impactful education that brings peace, joy, confidence, and purposeful life management. However, if you’re not fully satisfied with your purchase, we offer a 14-day return and refund policy to support your decision.
Eligibility for Refunds
You may request a refund if:
The request is made within 14 days of the original payment date.
You have accessed less than 25% of the course or content.
The service or session has not yet been delivered.
Non-Refundable Items
Fully accessed or completed digital courses.
Personalized 1-on-1 coaching sessions already delivered.
Any services rendered in full before the refund request.
How to Request a Refund
To request a refund, please email us at:
Include the following details:
- Your full name
- Order ID or Razorpay transaction ID
- Name of the course or service
- Brief explanation for the refund request
Our team will respond within 3–5 business days.
Refund Process via Razorpay
Approved refunds will be processed through Razorpay to your original payment method.
Please allow 7–10 business days for the refund to reflect in your account, depending on your bank’s processing time.
We value your trust and are here to support you every step of the way.
Sincerely,
The Suma Smiles Team